Privacy policy for Grand Villa Casino online

This policy explains how personal information is collected, used, shared, and protected when you browse this Grand Villa guide site or register for Grand Villa Casino online. Account rules and eligibility sit on the terms of use page. Practical registration and cashier steps are on the Grand Villa Casino online page.

What This Privacy Policy Covers

This privacy policy covers two channels. The first is browsing this guide site without an online account. The second is registering for and using Grand Villa Casino online through links on this site.

It does not fully cover personal information collected during a physical visit to 4331 Dominion St, Burnaby, British Columbia V5G 1C7 or 10204 104 Avenue NW, Edmonton, Alberta. On-site practices follow Gateway Casinos & Entertainment Limited floor policies, described in orientation on the Floor casino visits section below.

Account rules, eligibility, and contractual obligations are on the terms of use page. This page does not repeat those clauses. For a practical overview of sign-up, verification timing, and banking, see the Grand Villa Casino online page.

Who We Are

This privacy policy covers personal information when you browse this Grand Villa guide site and when you register for and use Grand Villa Casino online — a separate regulated product from a visit to either gaming floor.

In this policy, "we" means Gateway Casinos & Entertainment Limited and its affiliates involved in operating the online product and Grand Villa floor properties (collectively, Gateway). Catalyst Capital Group holds a majority interest in Gateway. "You" means anyone browsing this site or holding an online account.

Grand Villa Casino online is operated by Gateway under provincial internet gaming frameworks. British Columbia play is overseen in line with BCLC requirements. Alberta play is overseen in line with AGLC requirements.

Encore Rewards in Burnaby and Winner's Edge in Edmonton are floor loyalty only. Enrol at Guest Services with valid government photo ID — 19+ in BC and 18+ in Alberta. They do not share a database with your online account. Online sign-up does not enrol you in floor loyalty. We do not merge those records unless a future product says otherwise and you agree in writing.

Gateway corporate offices include 4331 Dominion St, Burnaby, British Columbia V5G 1C7 and 10204 104 Avenue NW, Edmonton, Alberta. For account legal obligations, see the terms of use page. For a registration overview, see the Grand Villa Casino online page.

Information We Collect

Guide site (no account required)

You can read guide pages without registering. When you browse, we may collect technical and usage information, including your IP address, browser and device type, pages viewed, referring URL, approximate location from IP, and data from cookies described in Cookies and tracking below. We also collect anything you voluntarily send through a contact form or message to site maintainers.

Online account

When you register for and use Grand Villa Casino online, we collect:

• Identity and KYC data — name, date of birth, government ID details or images, and other verification documents required before withdrawals
• Account details — email, password (stored encrypted), phone if collected, residential address in British Columbia or Alberta
• Payment and transaction records — deposit and withdrawal methods in your own name only
• Play history, bonus opt-ins, and account activity
• Responsible-gambling limits, cool-offs, and self-exclusion settings you configure
• Support messages and correspondence
• Technical logs tied to your session — device identifiers, login times, and fraud-prevention signals

Some data you provide directly. Some are created through use of your online account. Some may come from verification or payment providers acting for us.

For upload timing and the practical KYC flow, see the Grand Villa Casino online page.

How We Use Your Information

We use personal information to:

• Open and operate your online account and deliver Grand Villa Casino online
• Confirm age and identity — 19+ in British Columbia and 18+ in Alberta — and meet KYC and anti-money laundering duties
• Process deposits and withdrawals and maintain transaction records
• Prevent and investigate fraud, duplicate accounts, location masking, and bonus abuse
• Support responsible play — honour limits and cool-offs, respond to harm indicators
• Answer support questions
• Run aggregated analytics to improve the guide site and online product where possible
• Send marketing email or SMS only with your consent, with an easy opt-out in each message
• Meet legal and regulatory duties under BCLC, AGLC, gaming law, and PIPEDA

We use information only for these purposes or for others disclosed at the time of collection.

Verification obligations and account rules are on the terms of use page. For an overview of responsible-gambling tools in your account, see the Grand Villa Casino online page.

Sharing and Retention

Sharing

We do not sell your personal information.

We share it in these situations:

• Payment processors and financial partners — to move money in and out of your online account under contract
• Service providers acting for us — hosting, identity verification, customer support, analytics where engaged — bound to protect data and use it only on our behalf
• Regulators and law enforcement — BCLC, AGLC, and other authorities when gaming or privacy law requires disclosure, or to prevent fraud
• Affiliates within Gateway — where needed to operate the online product, floor properties, or shared corporate services, under consistent privacy safeguards
• Business transfer — if ownership of the site or online product changes, information may transfer as part of that change, protected under applicable privacy law

Some providers may handle information outside Canada. When that happens, we take reasonable steps to keep it protected. Information may be subject to the laws of the place where it is handled.

Retention

We keep information only as long as needed for the purposes in How we use your information and to meet legal duties. After your online account closes, account and transaction records may be kept for up to five years where anti-money laundering, gaming, or tax rules require it. When no longer required, we delete or anonymise. Marketing contact data is kept until you opt out. After unsubscribing, we retain a suppression flag to prevent re-contact.

Your Rights

Personal information on this site and through Grand Villa Casino online is handled under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy rules in British Columbia and Alberta.

Under applicable privacy law, you may ask us to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your information where the law allows — some records must be kept for compliance even after a request
• Portability — receive certain information in a structured, commonly used format where the law provides that right
• Withdraw consent for uses that rely on consent, subject to legal exceptions that still require us to process data

We aim to respond to privacy requests within 30 days. Complex requests may need more time. We will tell you if an extension applies.

To stop marketing, use the unsubscribe link in any message or change notification settings in your online account.

Privacy requests: Contact customer support through the channels shown in your online account. Include your account email, date of birth, and approximate sign-up month. We may need to confirm your identity first. Do not send identity documents by unsecured channels if your account offers a secure upload path.

If unsatisfied with our response: Contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376.

Floor privacy requests follow the Floor casino visits section below — not the online account cashier.

Players below provincial minimum age: Grand Villa Casino online and the gaming floors are for 19+ in British Columbia and 18+ in Alberta only. We do not knowingly collect information from anyone below those ages. If we learn we have, we close the account and delete that information except records the law requires us to keep.

Cookies and Tracking

Cookies are small files saved on your device when you visit a website. We use cookies and similar technologies in these categories:

• Session cookies — keep the site and your online login working during a visit
• Persistent cookies — remember choices or session state between visits where the product needs them
• Analytics cookies — understand how guide pages and the online product are used (aggregated traffic, mobile vs desktop) only with consent where required
• Marketing cookies — only if enabled and with consent, measure whether guide visitors register for Grand Villa Casino online

Guide pages read while logged out may still carry essential cookies. Optional analytics and marketing cookies are used only with consent where required. You can change choices in your browser settings or site cookie settings if offered. Blocking essential cookies may stop parts of the site and Grand Villa Casino online from working.

Official Gateway property channels may use their own cookies — separate from this guide site's analytics.

Security

We protect personal information with measures appropriate to the sensitivity of the data, including TLS encryption for data in transit between your device and our services, access controls limiting who can view production systems, and contractual safeguards with vendors that handle information for us.

No method of transmission or storage is completely secure. If you believe your account has been compromised, change your password and contact support through your online account immediately.

Floor Casino Visits

Personal information collected when you visit 4331 Dominion St, Burnaby or 10204 104 Avenue NW, Edmonton follows Gateway floor policies — not the guide-site analytics described above.

The summary below is orientation only, not a substitute for on-site notices and venue rules.

• Entry may require government photo ID and registration through PatronScan or similar systems at the door
• The casino may collect name, contact details, date of birth, visit and gaming activity, and loyalty programme data for eligibility, Encore Rewards or Winner's Edge, and licence compliance
• On-site surveillance for safety and regulatory purposes
• Data may be shared with employees, contractors, and service providers under confidentiality obligations
• Individuals may access or correct information, or withdraw consent where the law allows, by contacting Gateway through floor Guest Services or corporate channels appropriate to a venue request

This guide site's analytics are separate from Gateway floor systems and operator property websites. Browsing here does not merge with on-site gaming records.

Floor reference phones: Burnaby (604) 436-2211 · Edmonton (780) 413-3178 — for property enquiries, not online privacy requests.

For parking, ID, and arrival practicals, see the visit guide. For floor loyalty depth, see the Encore and floor calendar page.

Contact

Online privacy requests: Contact customer support through the channels in your online account. Include account email, date of birth, and approximate sign-up month.

Floor and venue requests: Use Guest Services on site or call Burnaby (604) 436-2211 or Edmonton (780) 413-3178 for property enquiries only.

Policy updates: We may update this policy when law, payment partners, or product features change. The effective date at the top changes on revision. Important changes may also be flagged in your online account. Continued use after an update constitutes acceptance, consistent with the terms of use page change clause.

Last updated: October 22, 2026